Communication and Presentation Skills
COURSE OVERVIEW
The course will cover all the key steps and techniques involved in delivering a compelling and persuasive presentation including planning for presentation by stating its broad objectives, delivering effective presentation by structuring / organizing content, managing presentation resources, ensuring audience engagement by managing their expectations and creating the appropriate media / visuals for effective communication.COURSE OBJECTIVES
- Enhancing communication skills to deliver training contents in a relatable, simple, and easy to understand manner
- Delivering powerful and motivating presentations to achieve training outcomes
- Engaging the audience with various activities, icebreakers, audio visual aids etc.
- Increasing the proficiency in written communication to prepare training material and
LEARNING OUTCOMES
- Enhance their communication skills to be able deliver motivating, informative and influential training in a relatable, simple, and easy to understand manner
- Engage the audience by using icebreakers, energizers, Audio Visual Aids, and activities
- Make powerful presentations using various tools and techniques
- Improve written communication skills to prepare training material and reports
COURSE CONTENT
Module 1: Verbal Communication Skills
- Communication process and importance of completing the communication loop
- Functions of communication
- 7 C’s of communication
- Active listening skills – Paraphrasing, questioning, and summarizing
- Communication Styles – Passive, Passive-aggressive, aggressive, and assertive
Module 2: Written Communication Skills
- Importance of clarity, accuracy, brevity, correctness, grammar, no ambiguity
- Writing reports for approvals of training programs or evaluation of training
- Practice session
Module 3: Audience Engagement
- Preparing a session plan – How to make a lesson plan, factors to be considered, templates that can be used
- Developing Icebreakers and energizers – What is an icebreaker, where to use icebreaker, why to use icebreakers, what type of participant groups need icebreaker, types of icebreakers, how to design icebreakers, what is an energizer, when to use energizers, difference between icebreakers and energizers
- Designing and developing activities for training – What are Training Activities, Steps in Designing a training activity, designing an activity, conducting an activity, Evaluating an activity, Criteria for selection
Module 4: Audience Engagement
- What are Audio Visual (AV) Aids, need for AV Aids, Types of AV Aids, Principles of AV Aids, Selecting the right Aid, Advantages of AV Aids, Limitations of AV Aids
Module 5: Presentation Skills
- Taking care of stage fright, using proper body language, voice modulation
Module 6: Presentation Skills
- Powerful opening of a presentation and a graceful conclusion
- Content – Objective oriented, audience centric, logical order, supported by data, facts, examples, using storytelling and other methods to deliver points/topics
- Improvisations – handling emergencies like reduction in time available, language, or topics, equipment not working etc
- Audience – Handling questions, understanding the non-verbals, handling difficult participants, and eliciting feedback
Module 7: Revision Class
Course revision/Discussion of question papers/Peer Learning
Mode/Inclusive Methods in classes: Flipped Classroom, Whiteboard, Case Study Discussions, Lectures/Demonstrations, Audio-Visuals, Role Play, Class Discussion/Interactivity, Class Quizzes, Practice and QnA.
In addition, Faculty may adopt other methods as applicable.
REFERENCE BOOKS:
- Effective Training – Systems, strategies and practices – Blanchard, Thacker, V Anand Ram
- Training and Development – Dr. B Janakiraman
- Every Trainers Handbook – Devendra Agochiya
